Contact
Talk to a person
One address reaches the whole team. Tell us which shop you are writing about, and we will look at your account before we reply.
Reach us
Support group
Telegram
Ask the team and other shop owners. Usually a faster answer than email.
Join on TelegramOffice
Garden SquareBandar Gamuda Gardens
48050 Rawang
Selangor Darul Ehsan, Malaysia
RICH CORE MEDIA (002271243-U)
Open in MapsWhat to write about
Your shop
Signing in, adding products, connecting payments, or an order that looks wrong.
Fees and your wallet
A charge you want explained. Send the order reference and we will show you the ledger line for it.
A refund
You bought from a shop and it has not replied. Read the refund policy first.
Your personal data
To see, correct or delete what we hold. See the privacy policy.
Something unlawful
In a shop on the platform. Tell us the shop address and what you saw.
Working with us
You run a workshop, an agency or a co-operative and want to bring your members online.
Found a security problem?
Write to [email protected] with the details and the steps to reproduce it. Please give us a reasonable chance to fix it before you tell anyone else.
Questions, answered.
How quickly will you reply?
We reply to email within two working days. The Telegram support group is usually faster, because the team and other shop owners answer there too.
What should I put in my message?
The address of the shop you are writing about, and the order reference if it is about an order or a fee. We look at your account before we reply, so that is all we need to start.
I bought from a shop and want a refund. Can you help?
Contact the shop first, using the details on your order, because the shop is the seller and refunds you. If it does not respond, write to us with the order reference.
I found a security problem. Where do I send it?
Write to [email protected] with the details and the steps to reproduce it, and give us a reasonable chance to fix it before you tell anyone else.
Your shop. Your customers. Your pace.
RM 1.00 per successful sale on prepaid · first shop year included at signup · renew term in console (wallet debit — top-ups do not extend term) · or postpaid plan with no per-sale platform fee · no monthly platform subscription · growth rewards up to RM500 a month (prepaid)