Terms of service

By creating a shop on Shopayla you agree to these terms. The service is operated by RICH CORE MEDIA (002271243-U) from Garden Square, Bandar Gamuda Gardens, 48050 Rawang, Selangor Darul Ehsan, Malaysia, and you can reach us at [email protected].

If you are agreeing on behalf of a business, you confirm you may do so.

We provide the software and hosting for an online shop. You are the seller. The contract of sale for anything bought in your shop is between you and your customer. You set the prices, describe the goods, deliver them, handle returns, and answer for their quality and legality. We are not a party to that sale.

When your shop is connected to a payment gateway, the money is collected into your own gateway account. We do not hold your customers' money, and we never hold their card details.

Give us accurate details, keep your password to yourself, and tell us if you think someone else has your account. You are responsible for what is done through your account. One account is for one shop.

Your products, photographs, prices and customer records belong to you. You give us permission to store, copy and display them for the purpose of running your shop at shopayla.co, and for nothing else. You are responsible for having the right to use the images you upload, and for what you sell being lawful to sell in Malaysia.

When a customer places an order, you become responsible for their personal data. You must use it for that order, keep it safe, and honour requests to see, correct or delete it. We hold it for you and will help you act on those requests. Do not use customer data for anything you did not tell the customer about. The privacy policy explains our side.

• Sell anything unlawful in Malaysia, including counterfeit goods, protected wildlife, unregistered medicines, or weapons.
• Misrepresent what you sell, or who you are.
• Send unsolicited bulk messages, or use the platform to harass anyone.
• Attempt to reach another shop’s data, or to break the platform’s security.
• Use the platform to launder money or to process payments for someone else’s business.

We work to keep the platform available and your data safe, but we do not promise uninterrupted service. We may need to take it down briefly for maintenance, and we will give notice where we can. Keep your own copy of anything you cannot afford to lose.

You may close your shop at any time; we will tell you what we keep as a financial record. We may suspend a shop that breaches these terms, that is used for fraud, or where we are required to by law. Where the problem can be fixed, we will tell you what to fix first.

We provide the platform with reasonable care and skill. We are not responsible for lost profit, lost sales, or for what your customers do. Where we are liable, our total liability to you is limited to the fees you have paid us in the three months before the claim. Nothing here limits liability that cannot be limited by law.

We may update these terms; if a change affects you materially we will tell you in the portal before it takes effect. These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction.