Before you open.

What is Shopayla?

Shopayla helps you create your own online shop, sell products, manage orders and build direct customer relationships.

What is Shopayla LIVE?

Shopayla LIVE lets merchants broadcast directly from their shops, showcase products and let customers shop while watching.

Can I go LIVE from my phone?

Yes. Shopayla LIVE supports broadcasting from compatible mobile browsers. No separate streaming app is required.

Can customers shop during LIVE?

Yes. Customers can browse featured products, add items to cart and checkout while watching.

Can I use Shopayla alongside marketplaces?

Yes. Shopayla gives you an additional direct sales channel alongside platforms such as Shopee and TikTok Shop.

Does Shopayla have a monthly fee?

There is no monthly platform subscription. On prepaid billing you pay a flat platform fee per successful sale from a wallet you top up. Your first shop year is included when you open a shop. You can also choose a fixed-term postpaid plan with no per-sale platform fee while that term is active.

How much does Shopayla charge?

On prepaid billing the platform fee is RM1.00 per successful sale, taken from your wallet after discounts on goods — never on shipping. Postpaid plans (1, 3, 6, or 12 months) are paid from wallet balance in the console and include no per-sale platform fee while active. Payment gateway fees (CHIP), LIVE streaming, and AI credits are separate.

What is the RM50 starting payment?

It is prepaid wallet credit used for platform fees, LIVE, AI, and add-ons — not a monthly subscription. It does not by itself extend your shop term. Unused credit stays valid for 12 months.

What is shop term?

Shop term is how long your storefront and admin may trade on Shopayla. New shops include about one year at signup. Before it ends, renew in the merchant console by staying on prepaid (wallet debit, keep RM1 per sale) or switching to a postpaid plan (no per-sale platform fee while active). Wallet top-ups alone do not extend shop term.

Is LIVE shopping included?

Yes. Shopayla LIVE is built into your shop — broadcast from a supported phone browser and sell while viewers watch. Streaming is billed separately from sale fees when each show ends.

What does Shopayla LIVE streaming cost?

Early adopters receive RM50 LIVE wallet credit once per shop (90-day expiry) when you open LIVE in the merchant console. Platform sale fees are unchanged. Streaming from RM0.25 per minute (minimum RM3 per show, no hold while live). Charged from your prepaid wallet when each show ends.

Can I use my own domain?

Yes. Start on yourname.shopayla.co, then point your own domain at the shop in settings. Branding, logos and product copy stay yours.

When do you take a fee?

On prepaid billing, after a successful sale — on the goods subtotal after discounts. Shipping is not in the fee base. An RM0 sale is an RM0 fee, and a refund credits the fee back. On an active postpaid plan, platform sale fees are not charged.

Do you hold my customers' money?

No. Offline payments go to you directly. Card and online banking settle to your own CHIP account, or to the platform CHIP account until you connect yours. The fee never comes out of the shopper's payment.

How can a shopper pay?

Bank transfer, DuitNow QR, cash on delivery and WhatsApp need no gateway. Card and FPX run through CHIP once you switch them on.